Service Policy

 

 

EVERY APPOINTMENT THAT WE RESERVE FOR YOU IS A TIME WE VALUE HIGHLY

For the benefit and respect of all our clients and professionals, Appointments with us are subject to the following terms

BOOKINGS

Bookings can be made via FRESHA booking site or contacting us on +971585886594 or +971585132332

 

 

In order to CONFIRM your appointment slot:

1. You just need to reply to our reminder message via whatsapp or
2. via FRESHA. FRESHA will take and hold your card on file to confirm.

 

We ask that all clients reply to our message or confirm with a card. Any bookings without a message response or without card details will remain unconfirmed and we may offer your slot to another client

 

CANCELLATIONS and NO SHOWS

We understand that sometimes schedule adjustments are necessary.

Should you need to cancel or reschedule your appointment, Please give us at least 6 hours notice to ensure we can call our waitlist to fill the spot.

If cancellations are made less than the required 6 Hours, a fee of 30% of the appointment will be charged and 100% fee for not showing up

 

CARD PAYMENT FAILURES

Please note that any card payment failures, we will add it up to your next invoice or can result in you being unable to book future appointments with us.