Service Policy

EVERY APPOINTMENT WE RESERVE FOR YOU IS A TIME WE VALUE HIGHLY

 

For the benefit and respect of all our clients and professionals, Appointments with us are subject to the following terms and conditions:

BOOKINGS

 

Appointments can be made via Fresha booking platform or by contacting us at:

 

Mobile-0585886594 

Mobile-0585132332

Landline-04 4334722

 

To confirm your appointment, you may:

1. Reply to our WhatsApp reminder message
2. Confirm over phone 
3. Through FRESHA  - your card details are securely held on file. NO AMOUNT WILL BE CHARGED TO YOUR CARD. This is simply to confirm your slot.

 

Please note that if we do not receive a response to our WhatsApp reminders, are unable to reach you by phone, and do not receive confirmation through Fresha,

 

WE RESERVE THE RIGHT TO RELEASE YOUR SLOT TO ANOTHER CLIENT ON OUR WAITING LIST

 

CANCELLATIONS and NO SHOWS

We understand that sometimes schedule adjustments are necessary.

Should you need to cancel or reschedule your appointment, Please give us at least 6 hours notice to ensure we can call our waitlist to fill the spot.

If cancellations are made less than the required 6 Hours, a fee of 30% of the appointment will be charged and 100% fee for not showing up

 

CARD PAYMENT FAILURES

Please note that any card payment failures, we will add it up to your next invoice or can result in you being unable to book future appointments with us.