Service Policy

 

EVERY APPOINTMENT WE RESERVE FOR YOU IS A TIME WE VALUE HIGHLY


For the benefit and respect of all our clients and professionals, Appointments with us are subject to the following terms and conditions:


BOOKINGS

 

Appointments can be made via Fresha booking platform or by contacting us at 971585886594 / 971585132332

 

To confirm your appointment, you may:

  1. Reply to our WhatsApp reminder message, or
  2. Confirm via Fresha, where your card details will be securely held on file.


Please note that all bookings must be confirmed either by message response or valid card details. Any appointment without confirmation will remain unconfirmed and may be released to another client.

 

CANCELLATIONS and NO SHOWS

We understand that sometimes schedule adjustments are necessary.

Should you need to cancel or reschedule your appointment, Please give us at least 6 hours notice to ensure we can call our waitlist to fill the spot.


If cancellations are made less than the required 6 Hours, a fee of 30% of the appointment will be charged and 100% fee for not showing up

 

CARD PAYMENT FAILURES

Please note that any card payment failures, we will add it up to your next invoice or can result in you being unable to book future appointments with us.